Refund and Withdrawal Policy

1. The promise in one paragraph

2. Your statutory right of withdrawal

If you are a consumer in the European Union you have a legal right to withdraw from a distance contract within 14 days, without giving a reason. In Portugal this right comes from Decreto-Lei n.º 24/2014.

For digital content supplied immediately, the law allows a trader to ask the consumer to give express prior consent to immediate delivery and to acknowledge that this causes the loss of the right of withdrawal.

We do not ask you to do that. You receive the course immediately and you keep your 14-day right of withdrawal in full. We consider that the fair arrangement, and it is also why we can offer the guarantee below without conditions.

3. Our money-back guarantee

On top of the statutory right, we offer a voluntary guarantee on the same terms and over the same period: within 14 days of purchase, for any reason or none, we refund you in full. You do not have to prove anything, complete a form, or take part in a “save” conversation.

The guarantee covers the full amount you paid, including any tax charged.

4. How to ask

1. Send an email to support@fynticai.com, ideally from the address you used at checkout.
2. Tell us the name on the order or the date of purchase, so we can find it.
3. That is all. A reason is welcome but never required.

You may also use the model withdrawal form in section 8, or send us a clear statement by post to Rua do Maçarico, n.º 117, 1.º Dto., Cascais, Portugal. Any unambiguous statement of your decision to withdraw is valid.

5. What happens next

• We confirm receipt of your request, normally the same business day.
• We refund to the original payment method. We cannot refund to a different card or account.
• The law gives us 14 days to make the refund; in practice we process it within 5 business days.
• Your bank may take a further 5 to 10 business days to show the money in your account. That part is outside our control.
• You are not charged any fee for the refund.
• Your access to the remaining lessons and to the archive ends when the refund is issued, and your licence to use the material ends with it.

6. After 14 days

After the 14-day window we do not offer refunds as a matter of course, because the course has by then been substantially delivered. That does not affect your legal rights if the content is faulty, is not as described, or is not delivered at all — in those cases contact us and we will put it right, by fixing the problem or by refunding you.

If you were charged twice, charged after asking to cancel, or charged an amount you did not authorise, write to us and we will refund it immediately regardless of how long ago it happened.

7. Chargebacks

If something is wrong, please contact us before contacting your bank. A chargeback takes weeks and costs both of us; an email usually solves the same problem the same day. We keep records of purchases, deliveries and correspondence and will provide them if a chargeback is raised.

8. Model withdrawal form

9. Abuse

The guarantee is offered in good faith. If somebody repeatedly buys and refunds, or refunds after copying and redistributing the material, we reserve the right to decline future purchases from them. This does not limit any statutory right.

10. Contact

support@fynticai.com · +351 927 079 091 · Rua do Maçarico, n.º 117, 1.º Dto., Cascais, Portugal